Refund Policy

Pay

You can choose from the following payment methods at Grennn:

- iDEAL.With this payment method you can process the payment directly with your own bank during the ordering process. You pay in your trusted internet payment environment.

- Wire transfer in advance.You can transfer the total amount to ING account NL80INGB0007542464 in the name of Grennn. Please clearly state the order number with your payment. We will send the order as soon as payment has been received.

- Bancontact.For Belgium we also have the option to pay with Bancontact. You will find this option during the ordering process under payment method.

- Mastercard, Visa, Maestro. When you choose to pay by credit card, the secure payment environment of Worldline will be opened after confirmation of your order. Here you can easily complete your credit card payment.

Send

Orders are shipped within 1-3 business days, PLEASE NOTE. THE PAINTING BOARDS AND PLAY TOOLS HAVE A DELIVERY TIME OF 5 WORKING DAYS DRYING THE HARDWAX

PostNL home delivery
If you are not present when PostNL delivers your package, the package will be delivered to the neighbors. You will receive a note in the mailbox stating the house number to which the package was delivered.

 

customer service

Customer service

Below you will find all information about the ordering process, payment, shipping and possible return of an order.

If you have any other questions or need extra help with ordering, please ask your question via theContact Form, we will contact you as soon as possible.

Call or email our customer serviceinfo@grennn.nlTel: 06-83490299 is of course also possible (Mon to Fri from 9:00 - 17:00).

Order process

- Choose from the collection.

- Add this item to your shopping cart by clicking the 'Add to Cart >>' button. You will now automatically go to the shopping cart.

Shopping cart

- If you want to continue shopping, click on the button '<< Continue shopping' at the bottom left.

- If the order is complete, choose the desired payment method.

- Check your shopping cart, also check the number of pieces per item, you can still adjust this here and click on the 'recalculate' button.

- When everything is correct, click the 'Complete order >>' button at the bottom right.

Your data

- Enter the requested information and any comments here.

- Would you like your purchase to be wrapped as a gift? please mention this in the comments and we will make it a nice gift. We can also add a personal message to the gift on a card. Then write your text in comments.

- When you have completed everything, click on the 'Complete order >>' button at the bottom right.

Confirm your order

- Here you can check your shopping cart and data again.

- If everything is correct, tick the box 'I declare that I have read and agree to the'Terms and Conditions’.

- Then click on the 'confirm order >>' button

- Depending on your chosen payment method, you will then be forwarded to the next page.

- If the order has been placed correctly, you will immediately receive a confirmation by e-mail.

Pay

You can choose from the following payment methods at Grennn:

- iDEAL.With this payment method you can process the payment directly with your own bank during the ordering process. You pay in your trusted internet payment environment. No additional costs are charged for these online payments.

- Creditcard: MasterCard, Maestro en VISA. You will be automatically redirected to the payment module of your credit card. No additional costs are charged for these online payments.

- Bancontact.For Belgium we also have the option to pay with Bancontact. You will find this option during the ordering process under payment method. No additional costs are charged for these online payments.

- Wire transfer in advance.You can transfer the total amount to ING account …… in the name of M.L.A Groenen. Please clearly state the order number with your payment. We will send the order as soon as payment has been received.

PostNL home delivery

If you are not present when PostNL delivers your package, the package will be delivered to the neighbors. You will receive a note in the mailbox stating the house number to which the package was delivered.

Returns/Exchanges

If you do not like a product and you would like to return it, please let us know within 30 days.

The return proceeds as follows:

Always send an email toretour@grennn.nlPlease include the following information in it:

- Order number and date of the order.

- Which product it concerns and the reason for return.

It is important that the product has not been used and that it is returned in its original packaging as otherwise the product will no longer be resalable.

When the product has been received by us, you will receive a receipt from us and we will refund your purchase amount within 7 days using the same payment method as used to pay.

NB: the risk and costs of a return shipment are always for the buyer. This means that you pay the shipping costs yourself for returning the product.

All products are packed with the utmost care by Grennn; it is advisable to return the product in exactly the same way. Grennn is not liable for damage or loss during the transport of the return. Therefore, always ask for a track & trace code and keep it until you have received a message from us that your package has arrived undamaged.

Return addresses:

Grennn

The height 35A

5175 AX Wage on Sand

exchange

If you want to exchange an item, you can return this item (see the return steps above) and then order the desired product via the webshop.

English